碧桂园物业家政部工作手册目录第一节部门职责及工作目标1一、家政部部门职责................................1（一）财务视角.......................................1（二）顾客视角.......................................1（三）内部流程视角...................................1（四）职员学习与成长视角.............................2二、家政部工作目标及衡量标准......................2（一）财务视角.......................................2（二）顾客视角.......................................2（三）内部流程视角...................................2（四）职员学习与成长视角.............................4三、部门架构......................................5第二节岗位职务讲明书7一、总管职务讲明书................................7二、副总管职务讲明书..............................8三、助理职务讲明书................................9四、主管职务讲明书...............................10五、办公室领班职务讲明书.........................11六、清洁工领班职务讲明书.........................12七、灭四害领班职务讲明书.........................14八、板房领班职务讲明书...........................16九、文员职务讲明书...............................17---本文来源于网络，仅供参考，勿照抄，如有侵权请联系删除---十、仓库治理员职务讲明书.........................19十一、钥匙治理员职务讲明书.......................20十二、派报员职务讲明书...........................21十三、司机职务讲明书.............................22十四、搬运工职务讲明书...........................23十五、清洁工职务讲明书...........................24十六、板房服务员职务讲明书.......................26十七、灭四害员职务讲明书.........................27第三节操作规程29一、总管.........................................29二、副总管.......................................35三、助理.........................................37四、主管.........................................38五、办公室领班...................................42六、清洁工领班...................................44七、灭四害领班...................................49八、板房领班.....................................51九、文员.........................................54十、仓库治理员...................................58十一、钥匙治理员.................................61十二、派报员.....................................62十三、司机.......................................62十四、搬运工.....................................65十五、清洁工.....................................66十六、板房服务员.................................81十七、灭四害员...................................86第四节规章制度89一、总管、副总管.................................89二、主管治理制度.................................89三、领班治理制度.................................90四、板房服务员治理制度...........................90五、办公室治理制度...............................91六、仓库治理制度.................................92七、钥匙治理制度.................................92八、运输组治理制度...............................92九、灭四害治理制度...............................93十、职员治理制度.................................94十一、仓库领料治理与申购制度.....................96十二、仓库安全治理制度...........................97附件100---本文来源于网络，仅供参考，勿照抄，如有侵权请联系删除---附表一..........................................100碧桂园家政部顾客中意度调查表.......................100附表二..........................