Analysis:O2OplaytheSopranos?(ResearchpapersDownloadNews)‘Noneofthisistheoriginalappearance.’Yes,itisgettingdropsfromitsranksbegantoopenthedoortoself-builtcar,ithadpartedwaysandsharingmode.NewAmericanandclosed-doorserviceO2Obusinessclasshome,and58homeseeminglylivecatchbehindandmanicuristssmokeofwarcontinues.Behindthecarrentalbusinesscalleddeadvigorous,anddropsataxisent500millionyear-endawardsissaidtobealossof10billion.Beaverfamilyistheleastnegativenewsapplication,whichhiddenbehindthearenasystem,mayO2Oindustryistheessence.Essence1:‘People’CurrentlyexistingO2Oservicesanditsmainsubstanceorhumanservices,whetheron-siteornot,ultimatelyinseparablefrompersontopersonserviceword.Diditaxidriversandpassengersfinalsceneisfacetoface,thefinalscenebeaverfamilyisbeingservedbymanicuristsandfacetoface,homeeconomics,educationandsoultimatelypeopleattendedornon-attended1service.Bypeoplebasedbusinessmodelisthemostdifficulttocontrol,andmostpeoplearenotstandardstuff.WhichservicecompaniessaytheirtrainingandmanagementofglobalNO1?Zhibudingsomedayownemployeesfeeluncomfortablewithhiswifequarreltotakeitoutoncustomers,notsaysomedayencounteradeliberatelyfindingfaultofadissatisfiedcustomeryouhavenochoketemper.Finallybystrongmanagementandoperationalcapacitytowinapieceofthesky,‘people’seeredeye,andgameplaymodesareclear,theteamfromtheoldcliquehomeyourself,becausemostservicesthresholdisverylow.Essence2:StandardizedServiceindustryasthetertiaryindustry,thecoreoftheproblemisdifficulttostandardizeservices,non-standardproductscannotmeanthatlarge-scalereplication.Whethercustomersatisfaction,customerserviceissimplytheendorintheprocessofsubjectivefeelings.Hehadto‘learnnotservice’washailedasthetrueGodoftheseafishing,aftertheexpansionofbranchesuptoacertainamount,alsofallintotheabyssofservicestandardization.Thenewnationalstandard2willYuesaoservicestandards,Ithinkgivenonlyentrycriteriaandthresholds,butcannotfundamentallysolvetheproblemofstandardizationofservices.Essence3:Cannot‘return’timeServiceisprovidedbytechnology,butalsoprovidetheirreparabletime.Asacustomer,oncethe‘unsatisfactory’requestarefundwithoutcontroversy,butasatechnologyproviderofservices,whowillpayforwastedtime?Essence4:laborTraditionalserviceespeciallyinpeople1-on-1service-orientedbusinesses,suchashousekeeping,electricitysupplierservices,hairdressing,mostlylabor-intensiveenterprises.Becausetherentalorsaleofaperson’stime,whileatthesametimepeopleareunabletodoanumberofservices,andbusinessesneedtomakemoneyinthemiddle,sothepercapitarateofprofitwillbehigh,buttheactualpercapitaprofitisnothigh,firmsizeandprofitasthenumberwillonlyriseandrise,oncethestandardhasbecomebiggerandlabor-intensiveenterprises.Costmanagement,staffmobilityhavebecomeservice-orientedenterprisesdifficulttobecome3bigbusinessanimportantreason.Didi:‘ride’themysteryDidiandJune2015rideonthelineofproducts,accordingtoDidiinternalstaffrevealedthattheproductisfoundtoconflictdevelopedridetheactualneedsofusersandalargenumberofprivateownersbeforebeenthrustexpressproducts.Earlydrops,fast,Uberbyhugesubsidiestoprivateownersacquiredamassiveuser,attheearliestShihaithetaxiindustryupsidedown,whenthenewswascrazyspeculation‘blackcar’forcompliance,interviews,etc.matter.Buttherealsituationbehindoverlookedisthatprivateownershaveheavilysubsidizedthetime,havehittheroadrunningdiligent,oncesubsidiestoredu...