Analysis:Lookmilletoverturnthetraditionalthinkingofhowtousetheproductafter-salesservice(ResearchpapersDownloadNews)Whenausertomillethome,whatdotheydo?IgatherfromsomemilletmicrobloggingFriendsFasaoviewsmakemesomeunexpectedresults,suchashomeworkcanseebeauty,rubawirelessnetwork,theheatrubairconditioning,andyoucaneatfreefruit,etc.,thanthisKaifengfood(KFC)Fortunately,Cockwireotakuissimplyagoodplaceah!Foradeeperunderstandingofmillethome,Ifoundthroughafriendofamilletsaleofseniorstaff,afterhefinishedtalkingandfoundalotmoreinterestingthings,suchasmanyofthestaffkeptabunchofphonericephonenumber,eachveryfamiliar,somethingwillalwaysphoneormicro-letters,andricewilloftenbroughtsomesmallgifts,suchasscarves,icecream,watermelon,cake,flowers,etc.,evenabitofflourinCanada,specializingincarvingawoodenmeterrabbit,sendfortheirfailuretoresolvethephonemilletstaff,loveYeah.1DuringthericefestivalonApril8,18milletweresenthome2,000barrelsofpopcorn,alsopreparedcraps,moraparticipateingamesandotherprizeswillbeaninteractiveonlinegamecleverlyintroducedundertheline,whichalsoattractedmanyricetogo.Similarly,therearemanyincrediblethingshavehappenedinthemilletbody,whichinthetraditionalmobilephonebrandsalesoutletswillnotsee.Healsorevealedthatthecompanyisactuallymilletmillethometo18oreven500orsoauthorizedserviceoutletstooperateasaserviceproduct,theproductiscompletelyinternalthinkingtodrivetheseincludethefollowingaspects:First,afterthe‘nouserKPIKPIunder.’Listenalittlehardtopronouncethesewords,roughlysaymilletitselfdoesnotsellaftermarketoutletstypeKPItargets,manyemployeesfromApple,Nokia,Huaweiandotherbrandstothemillet,willfeelhappinesscomeasasurprise.functionsinaccordancewiththedefinitionofsaleoutletsmillet,itisnotacostcenter,butamarketingcenter,totheinteractionwiththeuser,tohelpuserssolveproblemsandbringnewcustomers,oldcustomersstick.2exchangesentencewords,istomakefriendsandusers,thewaythephonesolvedtheproblem.‘NoKPI’and‘UserKPI’isactuallyoneofthetwosides,namelymilletsaleofallKPIevaluationcomefromusers.Userscanmilletmicroblogging,letters,milletforum,milletmallAPP,400hotlinesandotheronlinemethods,aswellasMillethome,milletauthorizedoutletstopostcomments,feelfreetucaoorprovidesuggestionsandmilletsaletobearesponseintheshortestpossibletime.Meanwhile,thereisarequirementthattheinternalmillet‘standardizedservicesprovidedonthebasisofnon-standardservices’thatemphasizesasenseofparticipationandtemperaturesensation.Citeasimpleexample,thesaleatthebeginningofthefirstsentenceofthetraditionalbrandswereaskedtosay‘hello’Butmilletisanothercontext,suchas‘hi,guy,youcome’,orevenafterthefamiliar‘Saoyears,youare!’,whichbytheclerkfreeplay.ThesecondisbasedonparticipationinthemobilesideinnovationinmilletmallAPPservicearea,youcanchoosethenearestoneMillet’shomeinmapmode,3clickonthebookingservice,andyoucanalwaysleaveamessagepointofpraiseortucao,everythingisbasedonmobileendcompleted.Atthesametime,inordertomobilizestafftoparticipateintheserviceimprovementtogo,milletsalesteamtodevelopaninternalsystemcalled‘drip’,andmadetheAPP.Milletafter-salesservicestaffcanuseittosubmitrecommendationsforimprovementanytime,Andtherewillbeafivemilletheadquartersoperationsteam,aslongasthepointwherethreepeoplepraise,itmeansproposalisadopted,thetaskwillquicklyissuedanddistributedtotherelevantmembersofthegeneralwillbeimplementedandcompletedafewdayslat...