Combat:tostrengthentheabilitytoworktoenhancethecustomerconversionrateshopResearchpapersDownloadNews:Toimprovetheconversionrateofcustomerrequirements,toogeneraltohard-wideactivities,thecommonpeoplehard-wideconversionrateofthedayismuchlowerthanthedailyconversionrateshop,wheretherearemanyreasonsforsubdivisiondown,customerserviceisjustpartofthemarkettodayaremovinginthedevelopmentofsegmentation,jobrequirementsalsorequiremoresegments.Fromthecustomer’spointofview,wearenowmainlyonthefollowingtwoconversionrateindicators:1,consultingconversionrate=finalnumberoforders/inquiriessinglenumber2,paymentconversionrate=numberoffinalpayment/ordernumberAdvisoryconversionrateLet’stakethepreviousfigure,withacertainnumberofdatastores9.1-9.7anexample:19.1-9.7overallnumberof3873peopleexercisealone,thelossof2,028people,thesamedayordersare1808people,thefinalorderof1845people,thesuccessratewas47.64%.Throughthisdata,wewillgotoseeeachchild’sinquiryWantsinglelossofdetail,andthenanalyze,inquiryintothecausesofthelossofasinglethatseveralcategories,howcanweimprove.Throughstatisticalanalysis,impactconsultingconversionratemainreasons:1,productprices2,customerserviceresponsetime3,customerunderstandingoftheproduct4,customerserviceattitude5,thelogisticsofshippingandarrivaltime6,after-salesserviceandotherFindtheproblem,wewillhavetargetedforimprovement:1,price:NineYangTaobaoshopnumerous,eachpromotionalsingleproduct,thepricewillbemoreorlessdifferent.Customersquestioned,wewantapositiveresponseandareasonableexplanationtothecustomerandtimelylaunchofourshopsproductsatcompetitive2pricesforcustomerstochoosemustnotprevarication,slander,sobeneathalargeshopstyle,andwillleaveabadcustomerexperience.correctguidecustomerstogiverationalizationproposals,andactivelyparticipateinactivitiestofighttothemanufacturersactivityprices,realbenefitstothecustomeristhemostimportant.2,CustomerResponsetime:(Thefollowingdiagramtowhich9.3ExampleNo.)FirstResponsetime:Wanttoopeneachsub-sentencerequiresauto-replyfunction,thistimeisveryeasytocontrolthecontentsofthisautomaticreplycanbedividedinto:Greetingstype,greeting+promotiontype,greeting+Remindertypeandotherforms.AccordingtodifferentneedsinatimelymannerAdjustyourreply.Averageresponsetime:The21stcenturyisa“fast”era,domustpayattentiontoefficiency,allofourcustomerserviceresponsespeedmustbefast.Thentheneedsofcustomers,delaysinansweringthequestion,itwillbeslippingaway.caneffectivelyimprovetheaverageresponsetimeofouroneway:ShortcutRe:3reproducibilityproblemsencounteredindailycustomerserviceupto80%,forwehaverepeatedlyencounteredproblems,wewillorganizeintoaunifiedandefficientresponsecontinuouslyoptimize,andthenencounteredthesameproblem,wecanusetheshortcutreplydirectlyanswer,bothtoimproveourspeedofresponse,butalsouniform,reflectingtheprofessionalismofourcustomerserviceteam.Secondly:typingspeedisalsoatestcallbasicskills,inrecruitingacustomerservicewhenwefirstrequirementistypingspeed.Othercausesinclude:customerserviceforproducts,processes,levelofunderstanding,receptioncapacity,thetimeawayfromthecomputer,etc.Wecanmaketheappropriateadjustmentsandnorms.3,customerservicelevelofunderstandingoftheproduct:acustomeriftheirproductsarenotwellknown,likesoldiersonthebattlefieldwillnotbethesamegun,thereisnofighting.Forproducts,wewillconductregularproductknowledgetraining,sothatwelivetoseethereal,hands-onlook,tode...