商务英语的电话礼仪电话沟通是职场中每位上班族都要接触到的下面小编收集商务英语电话沟通进行展开具体包括接电话、打电话、留言等常用电话英语口语希望对大家学习有所帮助吧商务英语电话礼仪【1】1.呼叫方和接线员常用电话英语口语A.确认身份TABCorporation.CanIhelpyou?TABCorporation.HowmayIhelpyou?HotelInternational.MayIhelpyou?JCConsultancy.WhatcanIdoforyou?ThisisPaulSmithspeaking.Hello,thisisPaulSmithfromShippingInternational.Hello,thisisJamesLeecallingfromBHIinNewYork.Hello,thisisWangPingcallingfromSingapore.B.转接电话用语MayIspeaktoMr.Brown?I’dliketospeaktoJohnMartin,please.CouldIspeaktoJohnMartin,please?Couldyouputmethroughtothesalesdepartment?Couldyoutellmethenumberofthesalesdepartment?I’llputyouthrough.I’mputtingyouthrough.I’mconnectingyounoThenumberofthesalesdepartmentis334.Shalllconnectforyou?2.呼叫方和被呼叫方常用电话英语口语A.接电话及说明原因Hello,thisisJanespeaking.MayIhelpyou?Goodmorning/afternoon/evening,YorkEnterprises,ElizabethJonesspeaking.Who’scalling,please?Jamesspeaking.Hello,thisisJohnLee.It’sconcerningtheJulyorder.Hello,thisisJackRobinsonfromHBI.I’mphoning/callingabouttheJulyorder.Hello,thisisPeterAnderson.I’mreturningyourcall.Hello,James.ThisisPeter.Mikeaskedmetocallyouabout…B.确认信息TherearetwothingsIwanttomention.CanIjustmakesureI’vegotthispoint?YoumeanthefirstthingIhavetodoisshipthegoodsinJuly.Isthatright?So,wewillmeetonMonday,9o’clockinthemorning.Isthatright?C.如何结束电话沟通Thanksforcalling.Thanksforcallingback.Thankyoufortheinformation.Ilookforwardtoseeingyousoon.Ilookforwardtomeetingyou.I’mlookingforwardtoournextmeeting.Haveagoodweekend/journey/holiday.Talktoyoulater.3.电话留言常用电话英语口语MayItakeamessageforyou?Wouldyouliketoleaveamessage?CouldIaskwho’scalling,please?Couldyougivemeyourphonenumber,please?Couldyousaythatagain/repeatthat?Couldyouspeakalittlemoreslowly,please?I’llgiveherthemessageassoonasshe’sback.I’llaskhimtocallyoufirstthingtomorroIwillaskhertocallyoubackassoonassheisfree.4.打错电话及其他常用电话英语口语I’mafraidyou’vedialedthewrongnumber.I’mafraidyou’vegotthewrongnumber.Thelineisengaged/inuse/busy.You’rewantedonthephone.Hehunguponme.商务英语电话礼仪【2】1、ALongerMessage记录较长的留言2、G:I'mtryingtoreachMr.WhiteinRoom3301,butthere'snoanswer.CouldIleaveamessageforhim?旅客:我想和3301房间的White先生通电话但是没有人接我能给他留言?3、R:Certainly.Themessageisfor...?接待员:当然可以请问您给谁留言......?4、G:BobWhiteinRoom3301.旅客:3301房间的BobWhite先生5、R:3301.Goahead,please.接待员:3301请继续说6、G:PleasetellMr.WhitethatthemeetinginBei激ngtomorrowhasbeencanceled.I'llseehimagaininGuangzhounextMonday.旅客:请告诉White先生明天在北京召开的会议取消了我下星期一在广州与他见面7、R:I'msorry,wouldyourepeatthatplease?接待员:对不起请您重复一下好?8、G:TellMr.WhitethemeetinginBei激ngtomorrowiscanceledandI'llseehiminGuangzhounextMonday.旅客:告诉White先生明天在北京召开的会议取消了我下星期一将在广州与他见面9、R:MeetinginBei激ngtomorrowiscancelledandyou'llseeMr.WhiteinGuangzhounextMonday.Isthatright?接待员:明天在北京召开的会议取消了您将在下星期一与他在广州见面是?10、G:That'sright.旅客:是的11、R:MayIhaveyournameplease,sir?接待员:请告诉我您的名字好?12、G:BillThompson.旅客:比尔汤姆森13、R:BillThompson.Thompson?接待员:比尔汤姆森Thompson?14、G:That'sright.旅客:对15、R:Isthereanythingelse?接待员:您还有别的事?16、G:No,thankyou.旅客:没有了谢谢17...