城市公交运输服务质量与乘客满意度的管理关系这是一篇管理论文，管理学是对前人的管理实践、管理思想和管理理论的总结、扬弃和进展，割断历史，不了解前人对管理阅历的理论总结和管理历史，就难以很好地理解把握和运用管理学。（以上内容来自百度百科）今天为大家推举一篇管理论文，供大家参考CHAPTERONE:INTRODUCTION1.1IntroductionInrecenttimes,masstransportationhasbeeaworablesolutiontoanoldageproblemofsustainablemovementofpeopleingreatnumbersfromoneplacetotheotherwithsubstantialtraveldistances.Publictransportationofferstheconvenienceofmovingeasilybetweendifferentcities,townsandthemovementofgoodsandservices.Someeynotablecharacteristicsofpublictransportationaresafetyandfort,convenience,availability,affordabilityandcosteffectiveness,whichimproveandincreasethequalityoflifeofapeople,reducetrafficcongestion,improverapidmobility,lessenthephenomenonofairandnoisepollution,createjobopportunitiesandupgradeininfrastructureamongothers.Theseareallnecessaryindicatorsinprovidingalevelplayinggroundfortheefficientandeffectivemovementofpeople.RoadtransportcontinuestobealeadingtransportationmodewithinallmajorcitiesinGhana.Ghanacontinuestodeveloprapidlyandhasattaine---本文来源于网络，仅供参考，勿照抄，如有侵权请联系删除---dtheranofalowermiddleinecountry(WorldBan2022).ItscapitalAccraissituatedonthesoutherncoast,alongtheGulfofGuinea.Itisacityspreadoveranareaof1,390square-ilometers.Ghanaasawholecoversageographicareaof238,477squareilometers(or93,000square-miles).TheAccraMetropolitanAssembly(AMA)isthelocalgovernmentauthorityresponsibleforrunningthedailyaffairsofthecity.Almostallpassengertripswithintheboundariesofthecityarepletedbyprivatemercialminibusespopularlycalledtrotro;thatoperateliejitneys.Thismeanstheydonothaveplannedschedulesalthoughtheymayrunspecificorigintodestinationroutesorstopoveratvantagelocations.Thisunschedulednatureoftheirservicesresultsinlengthytraveltimes.Meanwhile,thesemini-busesmostlyhaveproblemssuchasbadseatprovisions,overloadtravellers,non-followingtheirassignedroutes,reclessspeedinganddriving...........1.2ResearchObjectivesandResearchquestions1.2.1ResearchObjectivesThebroadobjectiveofthisresearchwastoexaminetherelationshipofservicequalitydeliveryonpassengerssatisfactionusingtheBusRapidTransitsysteminAccra,Ghana.TheaimofthisresearchwastoempiricallymeasurethepassengersorusersoftheBRTsatisfactionlevelasagainstthequalityofservicereceivedfrommanagementoftheBRTusingtheSERVQUA---本文来源于网络，仅供参考，勿照抄，如有侵权请联系删除---Lmodel.Additionally,thisresearchsoughtpassengersexperiencesinordergivethemanagementaclearviewoftheBRTsystemscustomersatisfactionlevel.Specificaimsandobjectivestobeachievedarethefollowing:1.ThestudyseestofindoutthedifferencesregardingperceptionandexperiencesofmaleandfemaleasusersoftheBRT.2.ToexaminetheinfluenceofservicequalitydimensionsonpassengersatisfactionundertheBusRapidTransitsystem.3.ToprovideabreadownofservicequalityattributesfortheBRTsystem..........CHAPTER2:STUDYDOMAIN2.1StudyAreaGhanaisasovereignnationinWestAfrica,whichgainedindependencefromBritishruleonMarch6th,1957.Englishistheofficiallanguageofthecountry.The2022populationestimatesstandat28,033,000.GhanaisthesecondlargestexporterofcocoaafterCoteDIvoire,thesixthexporterofgoldandrecentlyamajorexporterofoilsinceitwasdiscoveredinmercialquantitiesin2022.GhanawasdeclaredbytheWorldB...