英语说明：本试卷分第I卷(选择题)和第II卷(非选择题)两部分，满分120分，考试时间100分钟。答案写在答题卡上，交卷时只交答题卡。第I卷第一部分阅读理解(共两节，满分40分)第一节(共15小题；每小题2分，满分30分)阅读下列短文，从每题所给的四个选项(A、B、C和D)中，选出最佳选项。AWithhospitalsandnursinghomestendingtothousandsofpatientseveryyearaccidentscananddohappen.Theseincidentswhethertheyarethroughcarelessnessorotherwise,canleavepatientsfeelingpowerless.That’snotthecase.“Thereisgrowingpublicawareness.Peoplearefeelingtheyhavemorerightsandtheyhavetoolsinhandtomakeacomplaint,”saidRalphMontano,spokesmanfortheCaliforniaDepartmentofPublicHealth,whichregulateshospitalsandlong-termcarefacilitiesinthestate.Thatdepartmentreceivedmorethan6000complaintsabouthospitalsin2007;inthemostrecentyearstatisticsareavailable.Thecomplaintscanbeaboutmixed-uplabresults,medicineerrors,foreignobjectsleftinapatientduringsurgeryorahostofothertopic.Similarly,theCaliforniadepartmentofAgingreceived43,000nursinghomecomplaintsin2014.Somesaidpatientabuseorneglectofpatients;othersreportedmissingitems.Andsomecommentedonthequalityofthefood.Butfindingthechannelsthroughthemtoputforwardacomplaintcanbetiringandtimeconsumption.Manyconsumerssimplydon’tbother,andsomebecomelostinthesystem.Whetherthecomplaintisagainstahospitaloralong-termcarefacility,theprocessissimilar—andmanypeoplecanhelp,includingthefacility’sstaff,insurancecompanyrepresentativesandstateregulators.Ifyouwanttomakeacomplaintwhileinthehospital,PattiHarvey,vicepresidentofqualityandpatientcareservicesforKaiserPermanenteinSouthernCalifornia,recommendstalkingwiththebedsidenurse.Ifthatdoesn’twork,youcantalkwithotherpeoplehigherinthechainofcommand,uptothehospitaladministrator.Iftheproblemisn’tstilltakencareof—sayyoudisagreewithyourtreatmentplanorhaveaproblemwithyourdoctor—memberserviceofficesateachhospitalcanhelpaddressyourconcerns.1.Whyaretheremorecomplaintsfrompatients?A.Becausetherearemoredepartmentstodealwithcomplaints.B.Becauseinthehospitaltherearemoreaccidentsthanbefore.C.Becauseit’sconvenientforpeopletoputforwardcomplaints.D.Becausehospitalshavemoreandmorerights.2.Manyconsumersdon’tmakeacomplaintbecause__________.A.complaintsarebadforalong-termcarefacilityB.fewaccidentshappenC.manycomplaintsarelostD.ittakestimetomakeacomplaint3.Thelastparagraphmainlytellsus_________.A.tosolveproblemswiththehospitalquicklyB.somethingaboutPattiHarveyC.howtomakecomplaintsinthehospitalD.weshouldsaywedisagreewiththetreatmentplan4.Whocanhelpifyoucomplainagainstahospitaloralong-termcarefacility?A.Jack—arepresentativeofaninsurancecompany.B.Peter—amedicalofficerfromthegovernment.C.Rudy—aheadmasterofamedicaluniversity.D.Tom—ateacherofamedicalschool.BAn80-year-oldmanwassittingonthesofainhishousealongwithhis45-year-oldhighlyeducatedson.Suddenlyacrowperchedonthetreeneartheirwindow.Thefatheraskedhisson,“Whatisthis?”Thesonreplied,“Itisacrow.”Afterafewminutes,thefatheraskedhissonthesecondtime,“Whatisthis?”Thesonsaid,“Father,Ihavejustnowtoldyou.Itisacrow!”Afteralittlewhile,theoldfatheragainaskedhissonthethirdtime,“Whatisthis?”“It’sacrow,acrow,acrow!”saidthesonloudly.Alittleafter,thefatheragainaskedhissonthefourthtime,“Whatisthis?”Thistimethesonshoutedathisfather,“Whydoyoukeepaskingmethesamequestionagainandagain?‘ITISACROW’.Areyounotabletounderstandthis?”Alittlela...