AmazonChinaforsixconsecutiveyearswontheChinaBestCustomerServiceAwardResearchpapersDownloadNews:Bei激ng,July12,2013-bytheChinaInformationIndustryAssociation,China’sServiceTradeAssociationjointlysponsoredthe“EighthChina2012-2013BestCustomerServiceAward”resultsonJuly10officiallyannouncedAfterorganizingcommitteeforseveralmonthsofrigorousdocumentreview,researchandevaluationofthemysteriousclientunannouncedvisits,AmazonChinaagainwonthehighestaward“ChinaBestCustomerServiceAward”,thisisthesixthconsecutiveyeartheAmazonChinawonthisaward,butalsoconsecutiveaward,oneofthelargestelectricitysupplier.ZhangsiHong,vicepresidentofAmazonChina,said:“IamverypleasedAmazonChinawonthesixthconsecutiveyear,ChinaBestCustomerServiceAward.AwardcommitteeandthemajorityofconsumersarenotonlyhighlyrecognizedfortheAmazon,butalsoforourlong-termpractice‘customer-centric’philosophyofgreatrecognitionandencouragement,wewillcontinue---本文于网络，仅供参考，勿照抄，如有侵权请联系删除---tolaunchservicesmeettheneedsofChineseconsumers,escalatingcustomerexperience.“Inthepastyear,AmazonChinalaunchedanumberofinnovativeservices,suchasintroductionof“Orderprovince”service,ledbyChinaelectricityprovidersintothenetworkaneweraofcustomizationoptions,andFamilyMart(Shanghai),launchednearlyahundredpointsfrommentioningprovideconsumerswithmoreconvenientservicesinGuangzhouinChinaenabledthefirst15operationscenters,toenhancetheuserexperienceinsouthernChina.Inlogisticsservices,Amazoncurrentlyhas100citiesinChinatoachievesamedayorders,nextdaydeliveryservice,andinBei激ng,Shanghai,Guangzhouandother22citiesservedonthedayofdistributioncapabilitiestoachieve70%oftheuserscanenjoythedayreachedornextdayservice;in42largecitieswithprofessionalappliancesdistributionservicesinChinamorethan2000citiesandregionstoachievedeliveryin160citiestosupportmobilePOSmachinecreditcardpayments.thosebasedon“customercenter“oftheinnovativevalue-addedservicesareabletosatisfytheneedsof---本文于网络，仅供参考，勿照抄，如有侵权请联系删除---consumers.Incustomerservice,Amazonactivelyexploremicrobloggingandothersocialmediacommunicationchannelsinordertomaximizecontactcustomerconvenience,wealsoprovideprofessionalpre-salessupportservices,self-helpcomplementinvoicingservices,returntimeisextendedto30days,etc.,tofurtherenhancecustomersatisfaction.(Man/WangYi)---本文于网络，仅供参考，勿照抄，如有侵权请联系删除---
