TEST1SECTION1RECEPTIONIST:Goodafternoon,DreamtimeTravel.HowcanIhelpyou?CUSTOMER:Ohhello.I'minterestedintheholidaysyouofferalongthecoastnearhere.RECEPTIONIST:Yes.Weoperateseveraltoursupthecoast.Whereinparticulardidyouwanttogo?CUSTOMER:Well,Ilikethesoundoftheholidaythatmentionedwhales.Wasit'WhaleWatching'?RECEPTIONIST:Oh,that'sourWhaleWatchExperience.lt'sverypopularandit'sbasedinalovelylittletownwithnicebeaches.CUSTOMER:Ohright,andhowlongdoesitlast?RECEPTIONIST:It'stwodays-thatincludesfourhours'traveltimeeachwayfromhere.CUSTOMER:Good,Idon'twanttobeawayanylongerthanthat.Soisthatbycoach?RECEPTIONIST:Actuallyit'sbyminibus.Weliketokeepthosetourssmallandpersonalsowedon'ttakeawholecoachloadofpeople.infact,weonlytakeuptofifteenpeopleonthistour,althoughwedorunitwithjusttwelveorthirteen.CUSTOMER:Oh,right.Sodoyourunthesetoursoften?RECEPTIONIST:Wellitdependsonthetimeofyear.Ofcourseinpeaktimeslikethesummerholidayswedothemeveryweekend,butatthemomentit'susuallyonceamonthatmost.CUSTOMER:Andwhenisthenextonegoing?RECEPTIONIST:Mmm,letmesee.Um,there'soneinthreeweeks'timewhichisAprilthe18th,andthenwedon'thaveanotheroneuntilJunethe2nd.CUSTOMER:Allright,andisAprilagoodtimetogo?RECEPTIONIST:Prettygood.Thoughthereallygoodtimeislaterintheyear.Ihavetosaythoughthatthewhalesightingisonlyoneofthemanythingsoffered.CUSTOMER:Really?RECEPTIONIST:Yes.Thehotelitselfwhereyoustayhasgreatfacilities.It'scalledThePallisades.CUSTOMER:ThePariswhat?RECEPTIONIST:No,it'sactuallyThePallisades,P-A-L-L-I-S-A-D-E-S.It'srightonthemainbeachthere.CUSTOMER:Oh,Isee.RECEPTIONIST:Alloftheroomshaveniceviewsandthefoodisreallygoodtheretoo.CUSTOMER:Ohright.CUSTOMER:Andwhatabouttheotherthings?Youknow,thatareincludedintheprice.RECEPTIONIST:Oh,therearelotsofthings.Ifyoudon'twanttodothewhalewatchcruise,yourguidewilltakeanyonewhoisinterestedeitheronabushwalkthroughthenationalparknearthehotel,andthere'snoextrachargeforthat,oronafishingtrip.That'sanextra$12Ithink.Andthere'salsoareptileparkintown-thatcostsmoreorlessthesame.CUSTOMER:No,IthinkI'dpreferwhalestosnakes.RECEPTIONIST:Yeah.Andifyoujustwanttorelaxyouarefreetositbythehotelpoolorgodownthebeach.Oh,andtheyalsohavetenniscourtsatthehotel,butyouhavetopayforthosebythehour.Buttherearetabletennistablesdownstairsandthey'repartoftheaccommodationpackage.Justspeaktoyourguide.CUSTOMER:Wellthatsoundsgood.Sohowmuchisthebasictourprice?RECEPTIONIST:Atthistimeofyearit'susuallyaround$300butletmecheck.Er...oh,it'sactually$280.CUSTOMER:Andthenexttour,arethereanyplacesonthatone?RECEPTIONIST:HOWmanypeopleIsItfor?CUSTOMER:Thesearetwoofus.RECEPTIONIST:Yes,thatshouldbefine.CanIjustmentionthatwerequireallbookingstobemadeatleastfourteendaysbeforeyoutraveltoavoidcancellationsoftours.Andifyoucancelwithinsevendaysofdepartureyouwillhavetopay50%ofyourtotalbooking.CUSTOMER:OK.RECEPTIONIST:Andyoualsoneedtopaya20%depositatthetimeofbooking.CUSTOMER:CanIpaythatbycreditcard?RECEPTIONIST:Yes,youcan.CUSTOMER:Allright,whatI'lldoisI'lltalktomypartnerandgetbacktoyou.RECEPTIONIST:Fine.SoI'llmakeaprovisionalbooking,shallI?-twofortheWhaleWatchExperience.Letmeissueyouwithacustomerreferencenumberforwhenyoucallback.Doyouhaveapen?CUSTOMER:Yes.RECEPTIONIST:OK,it'sthreenineseven,fourfive,T.That'sTfortango.Whenyoucallback,asktospeaktotheTourManager,that'sme,Tracy.CUSTOMER:Fine,Iwill.SECTION2Helloandwelcometotoday's“BuyerBeware”progra...