新人岗前培训操作手册目录二○一五年十一月总则.........................................................3一、培训目的..........................................................................................................................3二、期望效果..........................................................................................................................3三、主体课程：.......................................................................................................................3四、参训对象..........................................................................................................................3五、培训时间与方式...............................................................................................................3六、培训人员配备...................................................................................................................4七、班主任资格及工作职责...................................................................................................4八、助教职责..........................................................................................................................5九、讲师职责..........................................................................................................................6十、培训考核及验收...............................................................................................................6课程目的与期望效果..............................................9操作指南.......................................................11新人岗前培训开始前三天.....................................................................................................11新人岗前培训第一天.............................................................................................................13新人基础培训第二天.............................................................................................................14新人岗前培训第三天.............................................................................................................17培训前附件.....................................................25培训前附件1、所需物品清单..............................................................................................25培训前附件2、新人岗前培训班培训通知..........................................................................26培训中附件.....................................................28培训中附件1、游戏操作手册..............................................................................................28培训中附件2：新人岗前培训班培训须知..........................................................................30培训中附件4：学员每日学习自检表..................................................................................32培训中附件5：培训班满意度调查表..................................................................................33培训后附件.....................................................34培训后附件1：培训班费用支出明细表（参见总公司制作的相关表格）.......................34培训后附件2：培训项目总结报告......................................................................................34总则一、培训目的透过符合成人学习规律的人性化新人岗前培训，使新人认同行业公司、明确续收服务流程和收展流程，强化技能，成为合格的收展人员。二、期望效果1、加强对公司的认同，...