客户档案培训文档业务模型说明书第二篇客户档案资料管理分册目录1授课目的.............................................................................................................12综述....................................................................................................................13用户基本档案.....................................................................................................23.1业务描述.............................................................................................................23.2业务内容.............................................................................................................23.2.1用电客户.......................................................................................................23.2.2证件信息.......................................................................................................43.2.3客户地址.......................................................................................................43.2.4联系信息.......................................................................................................43.2.5缴费账务.......................................................................................................53.2.6增值税信息...................................................................................................53.2.7客户协议.......................................................................................................54线路信息.............................................................................................................54.1业务描述.............................................................................................................54.2业务内容.............................................................................................................54.2.1线损的概念...................................................................................................54.2.2线损计算方式...............................................................................................64.2.3线损的用途...................................................................................................65受电点信息.........................................................................................................65.1业务描述.............................................................................................................66供电电源信息.....................................................................................................76.1业务描述.............................................................................................................76.2业务内容.............................................................................................................76.2.1电源类型.......................................................................................................76.2.2电源性质.......................................................................................................77计量点信息.........................................................................................................8国家电网公司版权所有2009I业务模型说明书第二篇客户档案资料管理分册7.1业务描述.............................................................................................................87.2业务内容...........