目目录录强化人力资源管理发挥竞争优势...................3一、人力资源管理发展的历程...............................................3二、人力资源战略规划与事业战略的连接.............................4三、人力资源管理的范畴......................................................5四、运用人力资源创造竞争优势...........................................7经理人的人力资源管理功能......................8一、对管理的说法.................................................................8二、经理人的基本工作..........................................................9三、人性化的管理风格........................................................12四、知人善任的领导行为....................................................13招聘与征选人才...............................15一、招聘前的认知...............................................................15二、征选人才的5P与5力..................................................15三、选才的流程..................................................................16四、履历表与自传...............................................................17五、甄选工具......................................................................18六、招聘面谈......................................................................19员工培育与在职辅导...........................21一、以素质为基础的培训体系建设......................................21二、企业内人才培育的体系结构.........................................24三、指导员工的五大法宝....................................................29绩效导向的激励制度...........................36一、掌握员工的需求...........................................................36二、薪酬福利制度的建立....................................................39三、激励的要点..................................................................40四、如何给付精神薪资........................................................42五、以工作激励员工...........................................................44六、激励循环......................................................................45七、建设性的纠正...............................................................45八、响应风格与方式...........................................................49目目录录目标管理.....................................56一、何谓目标管理...............................................................56二、关于目标的相关名词释义.............................................57三、希望、活动还是目标？................................................58四、使目标结构化的要件....................................................59五、定性目标的描述方法....................................................59绩效管理.....................................61一、绩效管理循环...............................................................61二、实施绩效管理前的准备工作.........................................61三、绩效评估制度之要件....................................................62四、绩效评估的步骤...........................................................62五、绝对评估与相对评估的比较.........................................63六、自我评估......................................................................68七、绩效评估前的准备........................................................69八、分析绩效问题...............................................................71九、进行评估面谈..........................