上课笔记DearMr.PaulChandler,Thisletteriswrittentoexpressoursorrytowardsthedelayedshipmentofyourorder.Thisaccidentispurelyourresponsibility.Althoughwehavelearntthetruckdriversstriketwoweeksahead,wecouldnotgetyourordersettledbeforethen.Astothetwodamageddesks,wedofeelsorryforthem,andwillsoonreplacethembynextFriday.Besides,youwererightabouttheinvoice,whichwehavedeliveredtherenewed/amendedonetoyouonaseparatemail.Itisourpleasuretoinformyouthatyouwillhaveanother2%discountonthisorderasatreatforourestablishedbusinesslink.Weassureyouthatthiseventissolelyanaccident,andwillNEVERhappenagain.StepsforPart2:1numberthenotes&arrangetheorderofthem2underlinenounsintherubric3circlethearrowparts4findarightpattern/format5usejargontoconnectthedotsTitle:thesettlementofcomplaintIntroductionThepurposeofthisreportsetstosortoutthecausesandeffectsforthecomplaintswereceivedduringthepastthreemonths.Inaddition,twoplansaresuggestedforfurtherreferenceondilieverytime.FindingThenumberofcustomercomplaintswereceivedinJan.was300;thenthefigurerose240to540inFeb,aincreaseof80%.ItwaspartlycausedbythecomputersystembreakdownhappenedinFeb.Fortunately,weintroducedanimprovedordersysteminMarch.Asaresult,wesawadecreaseof310incomplaint(especiallyinincorrectorderdelivered)numberinMarch.ConclusionInsum,wecandefinetheeffectsofourmeasurestaken,whichprosoutweighttheconsasthecomplaintnumbersfell.However,tofurthertheinfluence,weplanasfollows:Recommendation1Providetrainingforourdeliverteamsregardingregionalarrangement.2UpgradethevehicleofourdeliverteamsfromQQtoFit.ThewaytoexpressyourwilltohelpIamgladthatIcanbehelpful.IfIcanbemorehelpful,dopleaseletmeknow.ReviewScheme1completeallpracticetaskbycomparingtheanswertothequestion2proof-readalllow-levelsamplearticles3circleandcopyexpressionfromallhigh-levelsamples4withintimelimit,completetwosetsofexamtasks(1letter,1report)5revieweitherbyyourselfdayslaterforcorrectionoflanguage,orbyyourpeershourslaterfordiscussionofideas.ThecontentofapresentationThepresentationofthisafternoonstartsat4pm,andyouwill-1watchademoadsofourcompany,2enjoythe10-minpresentationbyCarolSnape,3anddiscussthepossibledeal.Letteropening1Itisourhonortowriteyouthisletterasto2Wearedelightedtonoticeyourorderfor3ThisletteriswrittentoinformLetterclosing(function)1promptWouldyoupleaseletmehavethefinalversionofthereportbyFridaynoon?Thankyouinadvance.2greetWishyouthebest,andlookingforwardmeetingyousoon.Wishyouapleasantandcozyride!3contactWheneveryourconcernarises,dofeelfreetocontactus.DearMr.Johnson,Wearesosorrytoletyoubenotedthatourappointmentwithyou(11th.)needstobepostponedforanurgentevent.Pleasekindlyreplyuswithyourschduleastosetournextappointmentpromptly.Aswehaveknowneachotherforyears,youshouldbesureabouthowweregardyou.Weoweyouanapologyonthis.Thenexttreatisonme.Bestwishes,JGeorge,Didyouforgetsth.?Youaresupposedtomeetmeattheboardroom30minsago.Ihavedrunk6cupsofteabeforeItookthefinaldeparture.Shallwehaveit,orjustleaveit?Letmeknowby10am.Iwillbewaitinginmyoffice.Seeyouthen.Hi,guys,youallshouldnoticethattheinspectionisonnextTuesday(11th),from10amto4pm.Thisinspectionisakeytoourlicensenextyear.Makesureallofyourstaffarewellinformed,andcanbottonupbeforehand.P68.FindingAccordingtothepiechart,itisobviousthatdirectmailfellbehindaslesspeoplereadittaking9%ofall.Yet,asthenumberofinternetsubscriberrose,accesstowebsite(currently10%)grewaswell.Theradiocostsusonethirdofallbudget,whichinreturnbringsusa40%impactonouraudience.Wehavegotyourinvoice.However,wefeelsorrytoletyouknow,accordingtoourfinancialprocedures,youwillgetyourpaymentoncetheprojectisfinished.NamesofAirportsinMajorEnglish-SpeakingCitiesWashingtonD.CRonaldReaganNationalAirportNewYorkJohnFKennedyInternationalAirportLondon:GatwickAirportHeathrowAirportLonder-WaterlooAirportLutonAirportStanstedAirportLondonCityAirportSydney:SydneyBankstownAirportSydneyWaterAirportKingsfordSmithAirportSydneyWestAirportPalmBeachSPBAirportPerth:JandakotAirportPerthInternationalAirportToronto:TorontoLesterB.PearsonInternationalAirportButtonvilleMunicipalAirportDownsviewAirportMetropolitanAreaAirportSeattle:Seattle-TacomaInternationalAirportBoeingFldInternationalAirportLiverpool:LiverpoolJohnLennonAirport
