目录第一章公司简介______________________________________________________4一、公司背景_____________________________________________________________4二、企业荣誉_____________________________________________________________4三、品牌塑造_____________________________________________________________6四、营运状况_____________________________________________________________7五、公司架构_____________________________________________________________9六、企业文化____________________________________________________________11第二章项目概况与分析_______________________________________________12一、概况________________________________________________________________12二、分析________________________________________________________________14第三章物业服务策划_________________________________________________16一、物业管理前期策划准备阶段____________________________________________16二、正常物业管理阶段____________________________________________________20第四章预售阶段_____________________________________________________21一、售楼前的准备工作____________________________________________________21二、售楼期间的物业管理服务______________________________________________21第五章交楼入住阶段_________________________________________________23一、交楼入住期日常管理图示______________________________________________23二、交楼入住期一条龙服务流程____________________________________________24三、入住期装修管理与监管措施____________________________________________25第六章拟接管后管理方案_____________________________________________26一、总体机构设立________________________________________________________26二、运作机制及工作流程__________________________________________________27第七章拟采取的管理模式_____________________________________________35一、管理模式____________________________________________________________35二、标准化管理__________________________________________________________35三、特色服务____________________________________________________________36第八章档案的建立与管理_____________________________________________37一、档案的建立__________________________________________________________37二、档案的管理__________________________________________________________37三、竣工验收资料________________________________________________________38四、房屋及设备图纸______________________________________________________41五、维修档案____________________________________________________________42---本文来源于网络，仅供参考，勿照抄，如有侵权请联系删除---六、相关文件和记录______________________________________________________42七、记录控制程序________________________________________________________43第九章清洁园林服务方案_____________________________________________45一、目的________________________________________________________________45二、部门结构____________________________________________________________45三、工作安排____________________________________________________________45四、服务标准____________________________________________________________46五、清洁工作服务检验标准和方法__________________________________________47六、环境卫生服务控制质量标准____________________________________________48七、外围保洁工作流程____________________________________________________50八、日常清洁行为规范____________________________________________________51九、清洁岗位标准及操作流程_______...