---本文来源于网络，仅供参考，勿照抄，如有侵权请联系删除---团体标准T/CCPITCSCXXX—2021卓越绩效评价准则国有企业CriteriaforPerformanceExcellencestate-ownedenterprise（SOE）2021-XX-XX发布2021-XX-XX实施ICSXX.XXX.XXAXX中国国际贸易促进委员会商业行业委员会发布ICS03.100.01A02目次前言..............................................................................III引言...............................................................................IV0.1总则...............................................................................IV0.2与GB/T19580-2012及GB/Z-19579-2012的关系..........................................IV0.3基本理念...........................................................................IV0.4卓越绩效评价准则框架图..............................................................V0.5组织概述...........................................................................VI1范围................................................................................92规范性引用文件......................................................................93术语和定义..........................................................................93.1卓越绩效performanceexcellence...................................................93.2使命mission......................................................................93.3愿景vision.......................................................................93.4价值观values.....................................................................93.5治理governance...................................................................93.6标杆benchmarks...................................................................93.7关键过程keyprocesses...........................................................103.8关键成功因素criticalsuccessfactors（CSF）......................................103.9国有企业state-ownedenterprise（SOE）............................................103.10管理成熟度managementmaturity..................................................103.11评价要素factorsusedevaluate..................................................104评价要求...........................................................................104.1领导.............................................................................104.1.1总则...........................................................................104.1.2高层领导的作用...............................................................104.1.3组织治理.....................................................................114.1.4社会责任.....................................................................114.2战略.............................................................................124.2.1总则.........................................................................124.2.2战略制定.....................................................................124.2.3战略实施.....................................................................134.3顾客.............................................................................134.3.1总则.........................................................................134.3.2顾客期望.....................................................................134.3.3顾客契合.....................................................................144.4测量、分析与知识管理..................................